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Does your cat know what you do on Facebook?

Would you let an employer look at your Facebook profile? Apparently, many would like the privilege.Facebook's chief privacy officer Erin Egan has warned employers against demanding access to candidates' Facebook accounts.

It seems to be a prevalent problem in the US, where press reports indicate that some companies are asking people outright for their login credentials. The thinking seems to be that, by looking at the private Facebook accounts of a job candidate, an employer will be able to get a better sense of the kind of person they are.

This is, of course, dangerous territory. It is dangerous not just for job candidates' privacy, but also for employers.

Let's say that an employer decides to log in to an employee's account, and finds out a piece of otherwise private information. Perhaps, for example, a female candidate might be planning a pregnancy. Someone could be gay, but only out to a group of Facebook friends. Perhaps someone is a member of online groups or has made status updates indicating that they are HIV-positive. Or maybe they are a member of some other minority group.

It then becomes very difficult for an employer to prove that they haven't passed up that candidate in favour of someone else, based on discrimination over something they read in their Facebook profile. Decided not to hire me for that Java developer position? Prove, then, that it isn't because you suddenly found out that I'm thinking of trying for a baby with my partner within the next few months, and you're scared of having to grant me paternity leave. 

In the US, some companies have tried to skirt around the controversy by simply asking potential candidates to let them shoulder surf as those candidates look through their own Facebook profiles. But this fails to get to the nub of the problem, which is that surfing peoples' private social media accounts is an extremely bad idea, and people who do it should be burned at the stake. 

Facebook itself has warned companies not to do it, and the UK Information Commissioner's Office has warned UK employers that it would have "very serious concerns" if companies in the UK nosed around people's Facebook pages. The Officer points to the UK Data Protection Act, arguing that it explicitly says organisations shouldn't hold excessive information about individuals.

In the US, some job applicants have said that they have allowed companies to intrude on their privacy in this way, because they needed the job in question. However, ITJobLog's readers are hopefully not in the same position, living on the breadline and looking for work from week to week. If a potential employer tried to do the same to our readership, we hope that candidates would decide that they didn't want to work for an organisation with such an egregious value system.
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A short while ago, my colleague Tim Anderson posted an innovative piece about augmented reality CVs. Seeing yourself floating above a piece of paper on a webcam surrounded by digital artefacts is nothing short of awesome. But not everyone has the capability to undertake a production like that, involving large amounts of coding, green screen video, and 3D production work. How can the rest of us get our CV to stand out above the others?

When people ask me for a CV these days, I just point them to my Linkedin page, which is a handy way of presenting my information. My favourite aspect of LinkedIn is that it is dynamic. Not only can you expand the page on an ongoing basis with testimonials from happy customers and colleagues, but you can also update your status on the page. It is also extensible, supporting third party applications including an Amazon reading list and a blog app, so that potential employers can be wowed by your insightful posts.

Another option is VisualCV, which lets you pull together multiple information sources, including files, video, and performance charts, into a central page that you can update regularly. This page can be forwarded to potential employers.

Still, while informative, these aren't the most eye-catching CV options that I've seen. One of the most stunning job applications I saw was by an artist applying for a job on a magazine. He sketched out his job application as a cartoon to catch the editor's attention.

This excellent Mashable article highlights some innovative designs that compress large amounts of information about an individual onto a single page using some stunning infographic designs, such as this one from Michael Anderson:

Visual Resume

This chap decided to innovate a little more and create a KML version of his CV, enabling potential employers to view it on a map:


It might be something of a gimmick, but could be a useful addition to an interactive CV, presented online. 

With so many tired, text-heavy CVs making their way onto potential employers' desks, doesn't it pay to be a little creative? What are you doing to make your job application more effective?

I'm just back from judging entries for the CWJobs Augmented Reality CV contest. The idea is that presenting your skills and work history using multimedia technology is more engaging than doing so with a few sheets of A4 paper. In the judging session, we looked at the best CVs from hundreds of entries, with the winners getting a professional augmented reality makeover for their jobseeking efforts.

The augmented reality bit is a neat twist, but I doubt we will see it become a mainstream technique for submitting a CV. At the same time, it seems extraordinary that we are still so reliant on traditional CVs, particularly in the IT industry. Still, given that situation, what does it take to create a CV that will impress and get you interviews?

My perspective on this is unusual because I'm a technical journalist rather than someone in the recruitment industry. That means I'm in the business of communicating technical information; and I noticed that many of the CVs we looked at were poor in this respect. In reading the CV, you had to do detective work to figure out what sort of skills the person has, and what sort of work they have done, rather than this being clearly stated. Often there was too much information, and the CV was verbose and hard to digest.

There is no harm in assuming that the person reading your CV has little time or patience, which means you have to communicate the essentials at a glance. For example, you could think of the three top reasons why someone might want to employ you and place them as bullet points in your introductory profile.

My general suggestion is to be as concise as possible, avoid jargon and meaningless management-speak, be wary of littering the CV with too many unexplained acronyms, and get a friend to check basics like good English and grammar. You might imagine that everyone does this; but judging by the CVs we saw, simply getting these easy things right will lift your CV above the crowd.

Moving beyond these essentials, the question that interests me is how individuals can make use of the internet to communicate their skills and experience. In some cases it seems obvious. If you are a web designer, for example, it seems odd if you do not include a few links to work you have done. It is harder for developers or admins whose work is less public and often confidential; but nevertheless there may be forums where you help solve technical problems, or an open source project to which you contribute. Similarly, if you are an IT consultant, there could be blog posts or online papers which demonstrate your insights.

Another idea is to create your own skills cloud - CW Jobs has made this easy with a drag-and-drop web site for this purpose.

In a tough job market, it seems to me that building an online profile is a great way to invest some time and energy. It can also lead directly to job opportunities, as potential employers come across your work.

It does seem to me inevitable that traditional CVs will become less important as we learn to make better use of the internet in this context, though I am not sure whether this means the emergence of electronic CVstandards, or more reliance on profiles at key web sites, or some other trend. The CV is resilient though, so in the meantime it still pays to make it as good as possible, but supplemented by online content that will bring it to life.

I was speaking with a colleague of long-standing (an old friend). He's newly unemployed. He's been a tester for years, and for the last few years has been a developer. He'd like to keep doing development kinds of work, possibly creating automated tests or for a product. But he's resigned himself to being a tester.

I asked him what he wanted to do. "Oh, development. But no one will hire me for that." I asked why. "Because I was a tester for so long".

Your attitude around a potential job will shine through in an interview. If you would not hire yourself for a particular job, no one else will. Part of your job search is to manage your reactions to a potential job as you search. Some ideas about what you can do:

  1. Know what you want to do. If you see a job you could do, but it's not what you want, reassess whether you want to investigate this job. If they hired you, would you work there? Sometimes the answer is "yes, because I'm broke." But more often, the answer is "Hmm, that's not really the right job for me."
  2. If you're relatively new to a particular role, and you have a ton of experience in another role, make a list of all the reasons why your more junior role is the role for you. Go back to your resume and take a look at your accomplishments.
  3. Use those accomplishments to explain your value to other people. Take the time to articulate your story of why you are valuable in your preferred job. My colleague has a bunch of stories to support how his testing expertise makes him an amazing developer, especially in a test-driven environment.
Your attitude about a potential job has a huge effect on an interviewer. What does your attitude say?
You might not be aware of the pattern, "Broken Windows." Well, I think it's a pattern. It's at least a parable. The idea is that if you allow a broken window, pretty soon the neighborhood deteriorates, because other people think it's ok to leave broken windows, litter, graffiti, and more. Soon enough, you have a neighborhood no one wants to live in.

We see the Broken Window pattern at work all the time: builds that stay broken or take too long, defects that remain open, coffee machines where the coffee has boiled away, recycling containers where no one has taken out the recycling.

Broken Windows matter even more on a resume. If you can't somehow help the hiring manager see that you don't tolerate small problems on your resume, the hiring manager thinks you can tolerate them at work.

Make sure someone else reviews your resume. Look for Broken Windows in all of your work. Talk about it in an interview--you'll make points :-)

Don't leave a mess for other people to clean up. They won't.

Keep it flexible

April 27, 2009 2:54 PM

While there was a time when job seekers could afford to be choosy about the roles they took on, which company they worked for and the hours they worked, unfortunately, there's no doubt recession and large-scale redundancies have had an impact on the IT industry, turning the job-scene very much into a buyer's market. As candidates find themselves competing with many others for fewer roles, flexibility will be a key factor on deciding who gets the job.

Although there are definitely jobs available in the market, especially for those with specialist skills and relevant experience, candidates who are willing to show flexibility in their requirements do give themselves an added advantage. Whether it involves taking on a different role than you're used to, working different hours than usual or considering short term rather than longer term contract work, a willingness to adapt to the changing needs of the market could be the one key skill that propels you to the top of a potential employer's list.

Nor does flexibility necessarily involve making sacrifices; one very positive effect of the new jobs market is that it has removed some of the barriers that have stopped candidates putting themselves forward for certain roles in the past. Perceptions about the kind of roles and responsibilities they could get or take on have often caused candidates to take a cautious approach to job-seeking in the past. Now, however, as employers demonstrably place more value on specific skills (rather than generic 'IT skills') and a willingness to understand the wider business context, candidates are in a position to explore avenues that they may not once have considered, whether that involves applying for a different type of role, considering a change in sector or approaching a different kind of organisation.

As long as they remain realistic and willing to negotiate, there are still many opportunities for IT workers in today's market; while knowledge and skills are always important, a change in mindset can be the key factor that makes the difference between finding or keeping a job and not.


Common CV Mistakes

April 15, 2009 6:42 PM
cv-times-new-roman.pngJust about everybody uses Times New Roman. It's the default for Microsoft Word, and although it's perfectly serviceable as a typeface, there are better choices. Perhaps as someone with graphic design and typography training, I'm biased - but steering clear of the default is always a good way to make your CV more distinctive.

I'd stick to serifed typefaces for most purposes - there is a wealth of professional looking, readable faces suitable for using in a CV. Classics such as Garamond or Caslon are good, but delve into your font collection and suit what suits your needs and image best.


cv-12-pages.pngLong CVs, along with the closely related CVs-set-in-a-6pt-font, are not the best way to present yourself, even if you do have a massive repertoire of skills. If a CV is too long, you can pretty much guarantee it won't be read - 2 pages is the standard allowance, and works just fine for most people. If you find yourself slipping into smaller font sizes to make it fit, or you are considering going to three pages (or beyond) - you might want to cut out some of the content.

cv-decorated.pngThere's nothing wrong with a well presented CV - sometimes tasteful improvements to an otherwise standard CV can be effective. But don't be tempted to embellish needlessly - black and white is fine for CVs, so there's no need to incorporate coloured headings or - worse still - word art!

cv-18pt-font.pngBig fonts are a fairly clear indicator of a lack of CV content. For a recruiter who's sifting through CVs set in 11pt Times New Roman all day, anything set in 15pt or higher will appear huge - and light on content if there's only one or two pages. Usually the problem is including too much irrelevant information, but if you're struggling to fill two pages it may be better to go to a single page - or incorporate some additional relevant skills, experience or education you may have forgotten about.

cv-spelling-errors.pngFew things put off potential employers more than someone who claims to have 'excellent language skills' and 'an eye for detail', while the CV is riddled with errors. It's not hard to double check two sheets of paper for any errors - a 5 minute proof read may pick up a couple of glaring errors and ensure your first impression is a good one.

I realize that many people are hunkered down, working hard at their jobs. And, a bunch of people are unemployed, looking for work. But what about all those people who are still employed but are unhappy and want to look for a job? How open can they be?

I'm from the school of "be honest with your boss" while you are looking. Somehow, I always managed to send my resume to people who were friendly with my bosses! And, once you've found a job, give two weeks notice. But if you're too scared to be honest with your boss, try these ideas:

  • As you update your social networking sites, say that you're open for any and all contacts: reconnecting, networking to help other people, and interesting options.
  • As you tell people that you are looking for a job, also explain you do not want to put your current job in jeopardy.
  • Make sure you use reputable recruiters. The disreputable ones will send your resume to everyone they know. The reputable ones focus your search.
  • Only send your resume to a company that's honest about who they are. Never send a resume to a cloaked ad.
If your boss discovers you are looking, come clean--at least, about your job search, if not the reason behind it.

It's not easy to find a job, but they are out there.
As you can tell, I have portfolios on my mind these days :-) But there's a reason for that. A portfolio is a collection of work that you can assess over time. One way to prepare for an interview is to build your accomplishment portfolio.

It's easy to describe how to build this portfolio: In reverse chronological order (most recent job first), list each accomplishment and the meaning behind that accomplishment. A key piece of recognizing an accomplishment is to ask yourself "so what?" If you can answer that question in a way that has meaning for a hiring manager, you've got a great accomplishment.

Here's an example. If one of my accomplishments is to coach a project manager, I can say "Coach PM, with result that he saw more risks and took more proactive actions. Project came in on time, allowing company to recognize revenue in Q2." It's even better if I can put a specific dollar amount on that accomplishment, so I answer the implicit "so what" question.

So, that sounds pretty easy, right? Well, the difficult part is deciding which accomplishments you want to discuss from each job you've had. For example, if you've been working for 20 years, do you include the accomplishments from 15 years ago? Probably not, unless one of them led to a pattern of similar accomplishments in which your responsibility has grown over time. For the past 10 years? Probably.

The key is to use accomplishments which highlight your ever-increasing areas of responsibility, challenge, and knowledge. Make sure you think about accomplishments which point to work you want to take on more of, not work you don't want to do anymore.

If you've been working for a while and you haven't written down your accomplishments, start with your current or most recent job first, and write those down. Then, start moving backwards in your career. If you can, use the accomplishments as bullet points on your resume. If you think you really have some career-spanning accomplishments, consider a resume cover page (not a cover letter) that highlights your accomplishments over your career.

Whatever you do, remember to update your resume and accomplishments at least once a quarter, if not once a month. Doing this periodically helps you see where your career is going, and if you're headed on the right track for you. If you have a quarter where you haven't accomplished anything, consider whether this job is helping or hurting you, or if you could reorganize or remake part of your job.

Your portfolio is an indication of the kind of person you are and the kind of worker you tend to be. Use that information to help you manage your career.
Maybe you've been laid off. Maybe you just want another job. Yes, there are people hiring--but how do you find them?

Just as hiring managers need a strategy for hiring people, candidates need a strategy for looking for a job. Let's assume you're looking in an area in which you have experience. In that case, think about how you use these approaches:

Make sure you use social networks. You cannot afford to avoid LinkedIn, Facebook, or Twitter. Maybe you have another social network that you prefer. Fine, as long as your potential hiring managers and/or recruiters use that network. Your network might be a specific tool's user group, as long as you don't mind getting a job using that tool.

Expect to customize your resume for each job you apply for. This sounds like a lot of work. "Can't I just customize my cover letter?" Yes, you can, and that may not be enough. You aren't applying for a generic job; why send in a generic resume?

Consider using a couple of recruiters. Yes, the recruiters are having trouble, but they still have positions which require experience, especially a lot of experience.

Make sure you have thought about all of the ways to reach potential hiring managers.

Now, what do you do if you want to change jobs to something you don't have experience in?

Try getting some experience. You can be an unpaid intern (ok, a paid internship is even better, but don't bet on it), work on an open source project, or some other way that allows you to work with people (so you have references), and build your experience.

Expand your network as much as possible. If you want to change jobs in this economy you have to meet more and more and more people. You need to build a reputation as someone who can get things done. Now, do all the things I mentioned above.

It's not impossible to find a new job; it's just difficult. Start now.

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