So your resume has attracted some attention, and a hiring manager wants to talk to you by phone. Now what?
When you agree on a time for a phone screen, make sure that time really is good for you. If it's only a so-so time, and the dog needs a walk, the baby is crying, dinner needs to be finished, or the goldfish needs attention, don't agree to that time. Look for another day and time. Or, if you're now talking about a week or two out, acknowledge you're potential boss' schedule ("Wow, you are really busy!") and ask if someone else can interview you. Now, keep that time inviolate. Never cancel a phone screen unless you are dead, dying, or really don't care about the job.
BTW, If something does happen, and you do have to walk the dog, pet the goldfish, explain that at the beginning of the phone screen. "I thought this time would be good, but my significant other is still in traffic, and can't be here to take care of his responsibilities, so I am. I'm still willing to talk (if you are), but I have to talk while I walk the dog. Is this going to work for you, or would you rather reschedule?" Be honest.
Now, between the time you've made the phone screen interview and the actual time, research the company and the person you'll be speaking with. Aside from the company's web site, search their product lines. You not only want to have a little understanding of their products, you also want to see if anyone has anything interesting to say. Use social networking sites to see if you're connected to anyone at the company. If you know someone working there, ask about working there.
Look at your resume and see if there's something you can see that relates well to this company. Think of successes you've had that you think will translate to that environment. I'm not saying you should practice a canned speech, just spend 5-10 minutes in advance thinking.
Now you're ready for the interview. When the person calls, answer the phone with a smile on your face. (Please make sure your phone is charged if you're using a wireless or cordless phone!) People can actually hear the smile in your voice. As the interviewer asks questions, answer with a story describing your experience (not a made-up story, a real story from your background).
With any luck, at the end of the phone screen, the interviewer will ask you about your availability for an interview, or will explain how the company will follow up. If the interviewer doesn't follow up, ask.
That's it. Be ready, be friendly, and be yourself. Not so hard, is it?
